International Flight Ticket Booking from UK
Don’t risk your flight booking online! Free up your time and chat with us – Let us get for you the best price! Contact us through WhatsApp. You will find the icon below on the right.
The customer has the right to know whether we are a licensed company or not. For our branch in United Kingdom, our company registration number is 12426361 – You can check this from COMPANIES HOUSE
Your searching stops here. It’s true, you could waste hours on search engines and you’ll probably find a better deal for your flights, but once you booked it, you will discover that you put your money in non-registered company? Sometimes you need to change/modify the ticket date or time but you are waiting a 10 days reply back. With us, our service, expertise and access to great global deals means we can find the perfect flights for you – all with checked luggage included and, most importantly, without the hassle. At least you know who you are dealing with us.
Our Top Flight Destinations
Australia New Zealand South Africa USA
Canada Thailand United Arab Emirates Vietnam
Indonesia Singapore Hong Kong Malaysia
Japan China Sri Lanka India
Maldives Mauritius Saudi Arabia Qatar
Why Book With Us?
Your searching stops here. It’s true, you could waste hours trawling online search engines and you’ll probably find a better deal for your flights, but is it worth losing your sanity for the sake of saving a fiver? Our service, expertise and access to great global deals means we can find the perfect flights for you – all with checked luggage included and, most importantly, without the hassle.
Upgrade Your Flight With Us
It doesn’t cost much when you upgrade to Business Class. Get extra comfort, priority services and more when you book Premium, First or Business with our lovely Team.
International Flight Booking Form
A member of our team will contact you to advise you of the price first. Please write the correct phone number with the international code (+44 United Kingdom) to avoid any delay in sending a message to you on WhatsApp
International Flights Prices from UK
When you are ready to fly away. We are ready to inspire you. Save money on airfare by letting us search for you cheap flight tickets. We look for flight deals on hundreds of airline tickets from our system to help you find the cheapest flights
Flights to Sydney – £727 pp
Flights to Melbourne – £694 pp
Flights to Las Vegas – £591 pp
Flights to New York – £298 pp
Flights to Dubai – £321 pp
Flights to Miami – £368 pp
Want a trip that includes a multi-destination or stops? Get in touch with us today!
Travelling abroad – passport, visa and other requirements or restrictions
It is your responsibility to ensure that you meet the passport, visa and health requirements of the countries you are travelling to (including countries travelled through for stop over purposes only).
We will not be liable if you or any person on your booking is denied boarding, deported or charged a fine due to non-compliance with the airline or other governmental rules and regulations.
Validity of passport
We recommend that you visit the UK Passport Agency’s website (if you do not hold a UK passport, please refer to the relevant government agency website). We also recommend that you visit the embassy website of all destination countries that you will visit (including countries travelled through for stop over purposes).
Many countries have rules about the validity of passports (for instance, that your passport should be valid for a minimum period of six months from the date you arrive into that country). Many countries also have rules regarding a child’s documentation (for instance that the name on the child’s passport must match exactly the name on the child’s travel documentation).
The relevant embassy of the country which you are visiting (including the embassies of countries which you will travel through for stop over purposes) can provide you with information about visa requirements. Visa regulations can change and you should therefore check with all relevant embassies well in advance of travel, even if you have travelled to a destination before.
Customers with disabilities
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your flight or holiday go smoothly. We must therefore insist that you contact us before completing any reservation to ensure compatibility for the flight or holiday that you choose.
Airlines subject to an operating ban within the European Community
In accordance with European Union regulations, we are required to bring to your attention the existence of a ‘Community list’, which contains details of airlines that are subject to an operating ban within the European Community. The Community list is available for inspection here.
We are obliged to change your airline in the event that the airline is blacklisted under the European Union regulations. Any changes that are made to the airline operating your Flight after you have received your tickets will be notified to you as soon as possible, and in all cases at check-in or at the boarding gate.
If you don’t show up/miss your Flight
If you fail to use your ticket/don’t show up for your flight, any requests for amendments or refunds will be subject to the airline’s Fare Rules.
We may be able to process a refund on parts of your unused ticket (for example, departure taxes), subject to our administration fee of £30 that will be deducted from the amount to be refunded. Please note that this fee applies per ticket.
The refund will be made to the card that was used at the time of booking.
The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Flights must be used in the order set out in your itinerary – eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. We have no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
Please note that with the exception of Flight bookings with low cost airlines, your confirmation email is not your e-ticket. Your e-ticket will be sent to you in a separate email, to the email address that you provided when you made your booking. If you have booked with a low cost airline, your confirmation email will be your e-ticket.
In order to check-in using an e-ticket, at the airport you must go to the check-in desk of the relevant airline within the applicable timeframe (as set out in your e-ticket or on the airline’s website) and show a valid travel document (for instance, a passport or an identity card) in order to obtain your boarding pass.
In most cases, this can also be done online and where possible, we recommend that you undertake this process online so that you can ensure that you have all the relevant Flight information and documentation before arriving at the airport (for instance, your terminal, seating and meal information).
Please note that for some airlines this process must be done online if you do not want to incur additional charges. Please ensure that you familiarise yourself with the airline’s check-in/e-ticket policy as early as possible prior to your departure.
Some airlines require you to reconfirm your return Flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. It is your responsibility to reconfirm your departing and/or return Flight directly with the airline, if this is required by the airline. Please ensure that you familiarise yourself with the airline’s policy on reconfirming flights.
All airlines have their own baggage allowance policies. We recommend that you familiarise yourself with the airline’s policy before taking your Flight so that you do not incur unnecessary additional fees.
Transfers and transit
You are responsible for the organisation of any travel to and from airports or between airports. The airport you depart from, the airport you arrive into and the airports via which you transit may not be the same. You must bear all costs associated with transporting yourself to, from and between such airports.
Airlines require that children over a specific age (usually over 2 years) on departure have a return ticket. If you do not comply with this requirement, you will not be entitled to a refund from the airline of any charges you incur.
Children under a certain age (usually under 2 years old) will not have their own seat on a flight unless a child fare has been booked for them. Airlines will not carry unaccompanied children that are under a certain age. Please check your airline’s policy before you book to avoid incurring unnecessary charges and to ensure that all passengers in your booking are eligible to travel.
Airlines have specific policies regarding flying when you are pregnant which can, for instance, mean you are denied boarding or are required to provide a medical certificate before flying. If you or a member of your party is pregnant, please check this with the relevant airline as early as possible prior to your departure.
How to make booking with us?
Booking on the website
Booking with us is both simple and secure.
The more information you give us about your travel plans, the more accurate our team will help you, including our prices.
When you’ve completed your booking with us on WhatsApp or over the phone, you will receive a confirmation email with a pdf of your flight ticket.
Booking over the phone
You can call our customer service number, to book any product over the phone. To allow us to place your order, you need to have a valid email address.
A member of our customer services team will provide you with a price for your chosen product based on the information you provide. You will also need to share all other booking details, including your payment method, with our customer sales representative.
We can then confirm your booking details and you can check that everything is correct, including the total price. It’s important that you check all the information carefully.
Once you’ve confirmed the booking details are correct, we’ll explain the Booking Terms and Conditions which apply to your booking. You will then be asked to confirm that you want to purchase your chosen product, and the customer sales representative will process the order using your chosen payment method.
You can only book a product once you have confirmed that you have read and accepted our Booking Terms and Conditions . Your acceptance is given for and on behalf of all the people who are included in your booking.
When you’ve completed your booking, you will receive a confirmation email.
Remember that you can ask the customer sales representative any questions about your booking at any point.
We accept the payment methods indicated to you at the time of booking.
If you make a booking with us on WhatsApp, We will send you a verified by Visa/Master card payment link to your email.
If you make a booking over the phone, the total price will be debited from your card when you confirm to the customer sales representative that you wish to make the booking.
We take steps to protect our customers against fraud. If you receive an acknowledgement that your booking has either: (i) been flagged for fraud; or (ii) failed following a fraud screening, your booking has not been confirmed and your payment has not been processed. We may contact you to ask you to confirm the details of your booking, but it is your responsibility to contact us to resolve the issue, otherwise your booking may not have been processed.
Necessary travel documents
Please remember that you need to travel with a valid ID, and any necessary travel documents and visas. For further details please visit: http://www.iatatravelcentre.com.
We strongly recommend getting in touch with the embassy or consulate of the country you are visiting, if you have any other questions about their entry requirements.
Allowances for hand luggage and hold luggage varies depending on the airline. Select your airline from the list below to find all the information about their luggage policy, including the cost of adding luggage.
Normally, airfares for flights operated by low-cost airlines do not include hold luggage.
It is advisable to add luggage to your trip before departure. It is often cheaper to add luggage for your trip before departure, rather than at the airport.
Check-in online to avoid long queues at the airport. Certain airlines will also provide the option to choose your seat with this service.
Just find your airline, then click on the link to access the online check-in page. Print your boarding pass or, alternatively, have it sent directly to your phone. If you don’t have hold luggage, you can go directly to the boarding gate.
You’ll find links to the major airline’s online check-in sites below. If your airline is not listed, please check their website directly.
Conditions of Carriage
Airlines have general transportation conditions and rules such as luggage allowance, online check-in and managing your reservation.
Before booking and departure, please check guidelines of your chosen airline by using the link provided below.
Data Protection Notice
We inform you that, as a travel agent, we can sell international and/or domestic flight tickets on behalf of IATA member airlines only or as through the IATA accredited agencies forming part of lm group.
For the above reasons, in certain situations, the IATA accredited agencies may communicate data collected on passengers included in the reservation to the competent authorities of the countries included in the customer´s travel itinerary or, as IATA accredited agency, to the International Air Transport Association (IATA) if required by the local law and/or by specific regulations or IATA resolutions.
Frequently Asked Questions
I want to cancel my ticket. What is the refundable amount?
It depends on your ticket. Contact one of our customer service team and they will help you
What are my rights in respect of delays, overbookings and cancellations?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Rights to Compensation and Assistance under EC Regulation No 261/2004 makes every effort to operate without…
How can I cancel my ticket?
In case you have purchased your ticket via our company and you wish to cancel it, please contact our customer service
How can I change my ticket?
In case you have purchased your ticket via our company and you wish to modify it, please contact our customer service
What if my flight is delayed or cancelled?
We always do our best so that our flights depart on time as scheduled. However, a flight disruption may occur, under specific circumstances.
Can I change my booking online?
Of course! You can change your flights and passengers’s contact details fast and easy via ” Airlines Website or contact centre “
Can I change my name on my ticket?
After ticket’s issuance, it is not possible to make a name change. However, certain changes of the passenger’s name are allowed, provided that the change is substituted by an official document…
I want to change my booking. What charges apply?
It depends on your ticket. Contact one of our customer service team and they will help you
Can I “cancel” my pre-paid baggage and get a refund?
All pre-paid baggage charges are non-refundable. Refunds are possible only under the following circumstances: If there is a flight change due to flight cancellations or delays, or to schedule changes.
What if I wish to cancel one of my ticket’s flights?
Round trip tickets or multiple flight tickets should be used by the traveler in totality and in the order in which they have been issued. If a passenger is a holder of such a ticket but does not…
Can you resend me my booking confirmation?
Sure. Just drop us email
Are you a travel agent and you need information?
Please contact us
Where can I find information about travelling with pets?
Planning a trip with your pet? Many airlines offers a range of travel options for your pets/ animals; depending on their breed and size, they can travel in the cabin with you
What happens to my seat reservation if I cancel my flight?
Your seat reservation will be cancelled along with the ticket. No refund is granted.
I found a cheaper ticket than the one already purchased. Can I get a refund?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. In this case, a fare difference refund cannot be…
I missed my flight. What can I do?
In such a case, the fare rules of your purchased ticket apply. In order to be informed of the alternatives (rebooking or refund, if applicable), please contact us
What are the features and rules of each fare category in Economy Class?
Two fare categories are available in Economy Class. Travel with the one that suits you most! GoLight tickets offer cheaper prices, starting from €19 (to Athens) and from €41 (from…
My Miles+Bonus account is locked. How can I reset it?
To reset your Miles+Bonus Account, please contact Airlines.
How can I track my flight status?
We recommend our clients to check it Airport official website.
How can I upgrade my booking to a higher cabin?
Bookings can be upgraded at any time before travel, subject to seats being available on your flight and the rules associated to your booking/ticket – you can do it on tickets booked directly with us
In general, first class costs about twice as much as business class. But that can vary significantly by route and airline. Nowadays business-class seats are better than first-class seats used to be
Background and scope
This Privacy Notice (“Notice”) sets out how RoomsFinder (UK) Limited, a company incorporated in the United Kingdom, and its associated bodies corporate and franchisees worldwide, and all their brands, including but not limited to RoomsFinder, cievents, (collectively referred to in this document as “RoomsFinder”, “we” “our” or “us”) protects the privacy of your personal information.
RoomsFinder is one of the world’s largest travel agency groups. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
our provision of business travel and event management services to corporate clients of RoomsFinder Travel Solutions
for the purpose of all our marketing activities (both business travel/event management and retail travel services).
There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.
What personal information do we collect?
Personal information has the meaning given under your local data protection law, and, where the GDPR applies, the meaning of personal data given under the GDPR. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.
We therefore typically process the following types of personal information about you:
contact information (such as name, residential/mailing address, telephone number, email address);
payment account information (credit/debit card details, including card type, card number, security number and expiry date);
loyalty program / frequent flyer details;
information about your dietary requirements and health issues (if any); and
other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers).
When you contact us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of RoomsFinder and our related entities, including for example, financial details necessary in order to process various transactions, video surveillance footage used for security purposes, voice recordings for quality control and dispute resolution, and other relevant personal information you may elect to provide to us.
In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, criminal record and the alleged commission of an offence, membership of political, professional or trade associations, biometric and genetic information, passwords and financial information and health information, and (in the USA) any personal information relating to a child under the age of 13. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use or disclose sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.
How do we collect personal information?
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.
Generally, this collection will occur:
when you deal with us either in person, by telephone, letter, email;
when you visit any of our websites; or
when you connect with us via social media.
We may collect personal information about you:
when you purchase or make enquiries about travel arrangements or other products and services;
when you enter competitions or register for promotions;
when you subscribe to receive marketing from us (e.g. e-newsletters);
when you request brochures or other information from us; or
when you provide information, or use our services, on social media.
Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for RoomsFinder to collect, use and disclose the other person’s personal information in accordance with this Notice and that you have otherwise made the other person aware of this Notice.
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.
We make every effort to maintain the accuracy and completeness of your personal information which we store and to ensure all of your personal information is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 13 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.
We will only process your information, where:
you have given your consent to such processing (which you may withdraw at any time, as detailed at section 8 below);
the processing is necessary to provide our services to you;
the processing is necessary for compliance with our legal obligations; and/or
the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (as detailed in sections 5 and 6 below).
In detail: Where you contact us in relation to a travel booking or query, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).
When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book a flight through us, then we use your personal information to enable your flight to be booked and disclose it to the airline to enable the airline to provide the flight service to you.
We act as agent for or on behalf of many thousands of travel service providers around the world, so it is not possible for us to set out in this Notice all of the travel service providers for whom we act or their locations. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6 below.
If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below (section 13).
The purposes for which we collect personal information further include:
providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wishlist or saving personal information to allow for pre-population of online forms);
identification of fraud or error;
regulatory reporting and compliance;
developing and improving our products and services and those of our related entities;
servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;
involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
to facilitate your participation in loyalty programs;
for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;
internal accounting and administration;
to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; and
other purposes as authorised or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below, and telephone calls). We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS and iM) if you have opted-in to receive them. You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.
Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback / Complaints / Contact” section below (section 13). You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, iM or other form of electronic marketing. Please also see the “Your rights” section of this Notice to learn about your ability, at any time, to opt out or limit the use of your browsing behaviour for online behavioural advertising purposes (section 8 below).
We do not and will not sell, rent out or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Notice and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Notice, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available or accessible your personal information to another person or entity.
Your personal information may be disclosed to the following types of third parties:
our contractors, suppliers and service providers, including without limitation:
in each of the circumstances set out in section 4 (“How do we use your personal information?”);
suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting providers we may use);
publishers, printers and distributors of marketing material;
event and expo organisers;
marketing, market research, research and analysis and communications agencies;
mailing houses, freight services, courier services; and
external business advisers (such as lawyers, accountants, auditors and recruitment consultants);
our related entities and brands;
travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;
any third party to whom we assign or novate any of our rights or obligations;
financial institutions such as banks, when processing financial transactions;
a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague);
your employer, where you are an employee of one of our corporate, business or government clients and you are participating in an event or travelling for work purposes;
a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);
as required or authorised by applicable law, and to comply with our legal obligations;
customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and
enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.
When you engage us to book flights on your behalf, we will provide your personal information (i.e. name, email address and/or mobile number) to the relevant airline. This enables airlines to advise passengers of irregular flight operations and disruptions (e.g. flight cancellations, schedule changes) directly.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).
On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.
We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR). We will provide you with copies of the relevant safeguard documents on request (see section 13 below).
It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.
a. Our overseas related entities
RoomsFinder operates a global business, including operations in Australia, New Zealand, Canada, United States, United Kingdom, South Africa, Hong Kong, India, China, Singapore, the United Arab Emirates, Ireland, the Netherlands, Mexico, Germany, Norway, Sweden, Denmark, Finland, France and Switzerland. Your personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information.
b. Travel service providers located overseas
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world, so the location of a travel service provider relevant to your personal information will depend on the travel services being provided. The relevant travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business or management is based.
c. Our third party service providers located overseas
We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
We use key service providers located in India, Indonesia, Philippines, Hong Kong, USA, United Kingdom, Spain and Australia. We also deal with many different service providers all over the world, so it is not possible for us to set out in this Notice all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below (section 13).
Security of information
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal information transmitted, stored or otherwise processed. RoomsFinder has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. RoomsFinder regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. RoomsFinder is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.
We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.
If you wish to make a Subject Access Request to:
access, update, modify, rectify, erase, object to, or obtain a copy of the personal information that we hold on you; or
restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or
where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable machine-readable format or have that personal information transmitted by us to another controller
you can request this by emailing us at the address set out in section 13 below. You will receive acknowledgement of your request and we will advise you of the timeframe within which you will receive your information pack.
We endeavour to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests.
We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.
You have the right to lodge a complaint with a relevant supervisory authority.
Further correspondence regarding your request should only be made in writing to the Data Protection Officer at the address set out in section 13 below.
Please note that, if you request that we restrict or stop using personal information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below (section 13).
In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of personal information.
We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you request from us.
Social Media Integrations
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, your interactions with the SM Features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.
When you access our website, use any of our mobile applications or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.
We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to better tailor our marketing and advertising materials, provided you have opted in to receive electronic marketing).
Tracking Technologies / Cookies
We may use third-party web analytics services on our websites and mobile apps, such as those listed in our Cookies Policy. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.
If you wish to make a Subject Access Request to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please use the following link:
We will respond to these requests within a month of receipt.
If you have any enquiries, comments or complaints about this Notice or our handling of your personal information, please contact your consultant or the Data Protection Officer using the details set out below and we will respond as soon as practicable.
Post: Data Protection Officer
RoomsFinder (UK) Limited
Changes to our Notice
We may amend this Notice from time to time. If we make a change to the Notice, the revised version will be posted on our website. We will post a prominent notice on our website to notify you of any significant changes to our Notice and indicate at the end of the Notice when it was most recently updated. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
This Privacy Notice was last updated on 28 November 2019.